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Vendor Return Policy

Vendor Return Policy Conditions

Scrivener Publishing accepts returns under the following conditions for North American vendors. Vendors located outside North America should contact the publisher directly.

Download the Return Policy: MS Word | PDF

  1. Returned books must be in mint condition so they can be resold. Vendors must pack returns carefully using a padded mailer or sturdy box.

  2. Vendors must obtain a Return Merchandise Authorization (RMA) before sending books back. Vendors must confirm that books are in mint condition. Download the RMA form: MS Word | PDF

  3. Books may be returned up to 9 months from the invoice date or within 6 months of an out-of-print declaration.

  4. Once an RMA is issued, the vendor has 30 days to deliver the return to our warehouse. Returns received after 30 days will not be accepted.

  5. More than three RMAs per calendar month will incur a $20 handling fee.

  6. Full credit will be issued for returns that comply with our conditions once the items have been received and inspected.

  7. Vendors have 1 month from invoice date to return damaged copies for full credit. No credit will be issued for damaged copies received after one month.

  8. All returns must be shipped using a traceable service so delivery dates and tracking can be verified.

  9. All vendors must sign our Return Policy form.

  10. The publisher reserves the right to adapt these conditions as needed.

June 2009